Shipping, Refund & Warranty Policy
Official Domain: WWW.CUPIDOLLHUB.COM
Operating Entity: CUPIDOLL HUB / Dongguan Huanjin Trading Co., Ltd.
Official Support: lily2@cupidollhub.com
As a global leader in high-end hyper-realistic and AI-driven sex doll manufacturing with 15 years of industry experience, CUPIDOLL HUB is committed to delivering exceptional craftsmanship, strict quality control, and reliable B2B supply chains. Please read our shipping and refund terms carefully prior to placing your bulk or custom orders.
- Dispatch & Delivery Times
- In-Stock Items: Ready-to-ship inventory will be processed and dispatched within 1–2 business days after payment confirmation.
- Custom / Production Orders: Items requiring custom specifications, special skin/hair configurations, or bulk OEM/ODM manufacturing typically require 3–7 business days for factory production before dispatch.
Estimated Shipping Transit Times:
- US & Canada Express/Freight: 7–15 business days * European Union & UK: 7–18 business days * Australia & New Zealand: 7–15 business days * Rest of the World: 10–21 business days
Note: Transit times are estimates. Customs clearance delays, severe weather, or national holidays may occasionally extend these timeframes.
- Order Cancellation & Modification Policy
Factory processing and raw material preparation begin rapidly upon order confirmation. If you wish to cancel or modify an order, please adhere to the following rules:
- Cancellation within 12 Hours: You may cancel or modify your order within 12 hours of placement for a 100% full refund with zero penalty.
- Cancellation between 12–24 Hours: Cancellations requested between 12 and 24 hours will incur a 15% processing/handling fee to cover initiated production scheduling.
- After Dispatch / Custom Completion: Once tracking numbers are generated or custom production is completed, orders cannot be canceled or recalled.
- Note: Banking or payment gateway processing fees are non-refundable.
- Inspection, Damages & Warranty Policy
Every product undergoes rigorous dual-inspection protocols at our 6,000 m² manufacturing plant prior to shipment.
Due to strict international health, hygiene, and adult novelty regulations, we do not accept returns or offer refunds for products that have been unsealed, handled, or used.
If you receive a product damaged in transit or with a manufacturing defect (non-human factor):
Timeframe: Inspect your package thoroughly upon arrival and contact us at lily2@cupidollhub.com within 48 hours of delivery.
- Required Proof: Provide clear photo and unboxing video evidence highlighting the damaged packaging and specific defect.
- Resolution: Upon verification by our technical engineering team, CUPIDOLL HUB will:
- Express-ship free replacement parts or modules (e.g., skeletons, skin repair kits, AI voice modules, motor components).
- Provide a full unit replacement or store credit if the item is deemed irreparable due to factory defects.
Disclaimer: Damage caused by improper handling, excessive force, lack of maintenance, or unauthorized alterations is not covered under warranty.
- Undeliverable & Refused Shipments
Customers and B2B buyers are responsible for providing complete and accurate delivery addresses and contact information.
If a shipment is returned to our warehouse as undeliverable due to address errors, customer unavailability, failure to pay local import tariffs/customs duties, or forced refusal of delivery, a 30% restocking and return logistics fee will be deducted from any potential credit, and initial freight charges will be non-refundable.
- Contact & Support Channels
For warranty claims, B2B wholesale inquiries, or shipping status updates, please reach out to our dedicated support team:
- Official Website: www.cupidollhub.com
Official Email: lily2@cupidollhub.com
- WeChat: cupidoll888 * Phone / WhatsApp: +86 15994366657